Technical Service Support

We have a professional, highly qualified service team providing warranty and post-warranty support for our products as well as solutions delivered by strategic partners. Our work is carried out across all levels of technical maintenance.

We employ an experienced engineering staff, and each repair is cost-consulted in advance to avoid unnecessary expenses. We maintain operational statistics that enable equipment modifications and upgrades, as well as software monitoring and updates within the scope of held licences.

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Scope of Technical Service Support

The service and technical support provided by OBR CTM S.A. covers the full product life cycle – from user training, through maintenance and repairs, to equipment and software modifications and upgrades.

We ensure the maintenance of system technical readiness, logistics support, and service planning in accordance with user requirements. The scope of activities is tailored to the specific characteristics of the system and its operating conditions.

Key areas of support

Operator and technical training for users.
Maintenance and Integrated Logistics Support (ILS).
Repairs, overhauls, and adaptation of equipment and systems.
Equipment and software modifications and upgrades.

Areas of Technical Service Support

Training

Operator and technical training for users of our systems, conducted on real installations.

Operator and technical service training.
Trainers involved in product development.
Service level tailored to the user.

Maintenance

Integrated Logistics Support (ILS), as well as servicing and software updates throughout the entire product life cycle.

Spare parts and consumables.
Planning of inspections, maintenance, and overhauls.
Software upgrades within the scope of licences.

Repairs, overhauls, and adaptations

Restoration of the technical operability of equipment and systems, as well as their service life, in accordance with the required technologies.

Elimination of faults and damage.
Overhauls carried out in accordance with defined procedures.
Adaptations to new operating conditions.

Modifications and upgrades

Modernisation of equipment and systems without changing their intended purpose, adapted to current user requirements.

Replacement or expansion of components and functions.
Modification of operational and performance parameters.
Adjustment of product parameters to requirements.

Contact us

For matters related to the scope of service activities, please contact us — we will be happy to help select the appropriate service package, define operational requirements, and provide a cost estimate along with the expected completion time.

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